DJ Wooster | Senior Designer

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Electronic Consenting at Memorial Sloan Kettering

Optimizing clinical and patient workflows that require digital consent for patient participation in clinical research trials.

Product Designer

UX Research

UI Design

Design Systems

Problem statement

Clinicians spend a long time administering consents using iPads. Because the process involves both paper and digital record keeping, information may get lost or take a long time to become available. Many complain that the manual processes hinders their workflow and takes away from time that could be spent helping patients This is a problem because helping patients is a major goal of the hospital.

Business goals

Reduce the time required to complete in-person consents by 30%

Scale the number of consents able to be completed in a single flow by 2X

Leverage in-house Design System to consolidate and reduce disparate UI components by 80%

Plan the Work -> Work the plan

Current State

Initial Research

I began with 4 unstructured interviews understand users’ workflow, what they thought about the current application & process, and to inform user personas and flows.

New Use Cases

New use cases were emerging, such as the need to complete more than one consecutive consent, and the software was not prepared to accommodate new use cases.

Manual Processes

Using paper and scanning into databases for documentation was a cumbersome part of the process.

Key Takeaways

Tracking whether or not a patient has signed a consent was taking a considerable amount of time

Nurses were using a pooled email system, causing information to easily get lost and hard to keep track of

Initial Wireframes

Because the entire user experience of this application contained only a handful of UI components such as buttons, tags, input fields, and radio buttons, auditing and swapping the components was a relatively straightforward process that allowed more time to focus on how we could achieve the rest of our goals for the project.